Welcome to SupraNet Internet

SupraNet Customer Service

About Your SupraNet Internet

You should have received or will receive communication from us or your landlord with your current speed and login information. If you would like to upgrade for an affordable, additional cost, please contact us.
Your Internet uses SupraNet’s redundant high-speed connections directly to multiple Internet backbones for increased reliability
Service level guarantee of 99.99% uptime
You may qualify for discounts on Internet and devices through the Affordable Connectivity Program. Learn more here.

Can’t be down?

Although rare, outages can happen. If you’re uber Internet-dependent for your work or life in general, you need a friendly ISP that has your back! Contact us to learn more about how we can set you up with a backup option that fits your needs.

608.237.6152 Email Us

What your neighbors say about SupraNet

“SupraNet recently installed service in our condo building in downtown Madison. Despite that our building is only 10 years old, the building infrastructure was not sufficient to handle speeds above 100mbs. SupraNet worked through those issues and they could not have been better. Now that the service is in place, I can say that it is fantastic. Add the fact that SupraNet is a local company that supports the community is many ways . . . that’s the knockout punch. If you have the opportunity to work with SupraNet, do it!”

Shawn G.

“Service is super fast, great value, and we have had no outages like we did with our last provider to our building. Everything there is very friendly.”

Peter D.

“We were having issues with our internet speed once everyone started working from home due to Covid. We contacted SupraNet to see if we can get connected to them and what the internet speed and rate would be. The service was great, we now have faster internet for a lower monthly fee. Couldn’t be happier.
Thank you.”

Ifat K.

“After having issues with internet speeds at my apartment complex the team over at Supranet provided excellent customer service and coordinated with our landlord to resolve the existing issues. Their response time was quick and the hardware upgrades they implemented resolved almost all issues we were having as tenants. We now consistently have speeds above 90 Mbps.

Supranet clearly cares about their customer, would certainly recommend using them.”

Dave K.

Top 5 reasons why SupraNet is the best Internet provider

When you call, you talk to a human, right away
Need assistance? Don’t worry, we know how important the Internet is to Everyone! Supranet’s customer support team has a fantastic sense of compassion and we’re pretty fun.
We actually want to keep our customers
We’ve personally been there before. We sign up for Internet, get a great deal the first year, and the next, we’re paying twice as much the next and looking to exit the contract. We don’t do any business like that.
Our Internet slaps
We believe strongly in net neutrality. That means the whole Internet is equidistant from your keyboard. We don’t put up boundaries, or barriers, or throttle, or block anything. It’s just you and the great Internet. And the icing on the cake is that our service is symmetrical. For example, cable might give you a fast download speed, but your upload speed might be 90% slower. Today, people are doing more things in the cloud which require fast download and upload to be fully functional. Think of that the next time you are trying to do a video conference and people say your image is fuzzy or audio is choppy.
We’re experienced
We’ve been around longer than Spectrum has been Spectrum. We go head to head with AT&T, TDS, and the other big companies and deliver high quality Internet better, and more economically than our competition. Read our online reviews and compare us to the other companies. We think the choice will be clear.
We’re local
You won’t be speaking to an offshore tech support person, or some disembodied mechanical voice while you wait on hold for what seems like an eternity. You might even bump into our employees in the supermarket, or at Hilldale. By signing up with us you are contributing to the local Madison economy, not some mega corporation in some far away place.

Because we live here and know our community, we want it to thrive and we give back to our creative community. When you check out an exhibit at the Madison Museum of Contemporary Art, see a concert at the Overture Center, or sit down for a picnic at Concerts on the Square, you are helping create these great experiences but because you chose SupraNet. We reinvest in the arts locally because we know it creates a more dynamic and fun community for our clients, friends, and neighbors.

Residential Properties with SupraNet Internet Service (speeds 50Mbps to 1Gbps)

Building Name	Address	City	State	Zip Code
1 East Gilman	1 East Gilman	Madison	WI	53703
700 University Bay Drive	700 University Bay Drive	Madison	WI	53705
Ace Apartments	4602 Cottage Grove Road	Madison	WI	53714
Alliance at Meadowood	5802 Raymond Road	Madison	WI	53711
Asana	2081 Atwood Avenue	Madison	WI	53704
Aventine	1958 Atwood Avenue	Madison	WI	53704
Bayview Housing	601 Bayview	Madison	WI	53715
Bel Mora	544 West Main Street	Madison	WI	53703
Bela Springs	2876 Index Road	Fitchburg	WI	53713
Butler Mgmt - 22 North Hancock	22 North Hancock Street	Madison	WI	53703
Butler Street Houses	12 North Butler Street	Madison	WI	53703
Capitol West Condos	309 West Washington Avenue	Madison	WI	53703
Cariad	6230 University Avenue	Middleton	WI	53562
City Gables	335 West Doty Street	Madison	WI	53703
Cornerstone	266 Dunning Street	Madison	WI	53704
Das Kronenberg Condos	123 North Blount Street	Madison	WI	53703
Ella's Apartments	2860 East Washington Avenue	Madison	WI	53704
Garver Point Apartments	131 South Fair Oaks Avenue	Madison	WI	53704
Generations	2431 Winnebago Street	Madison	WI	53704
Hilldale Towers Apartments	4817 Sheboygan Avenue	Madison	WI	53705
Kennedy Place	2045 Atwood Avenue	Madison	WI	53704
Lark at Kohl	110 North Bedford Street	Madison	WI	53703
Leopold Place Apartments	2594 Leopold Way	Sun Prairie	WI	53590
Livingston Place	310 South Livingston Street	Madison	WI	53703
Lofgren Properties	405 North Henry Street	Madison	WI	53716
Lofgren Properties	145 West Gilman Street	Madison	WI	53716
McBride Point	303 North Hamilton Street	Madison	WI	53703
Meadowood Neighborhood		Madison	WI	53711
Mirabel	8001 Ritz Drive	Madison	WI	53719
Nexus at Union Corners	2521 East Washington Avenue	Madison	WI	53704
Ochalla Springs	2974 Ochalla Drive	Fitchburg	WI	53713
Parmenter Circle I Apartments	2310 Parmenter Street	Middleton	WI	53562
Prism Apartments	2838 Dryden Drive	Madison	WI	53704
Rawson Square	420 West Wilson Street	Madison	WI	53703
Renaissance	510 West Main Street	Madison	WI	53703
The Road Home		Madison	WI	53711
Sofia	1252 South Park Street	Madison	WI	53715
Statesider Apartments	505 North Frances Street	Madison	WI	53703
Tennyson Assisted Living	1936 Tennyson Lane	Madison	WI	53703
Terrace Point Apartments	3101 South Fish Hatchery Road	Fitchburg	WI	53713
The Continental	408 East Washington Avenue	Madison	WI	53703
The Depot Apartments	18 & 26 South Bedford Street	Madison	WI	53703
The Fitzgerald	3914 Monona Drive	Madison	WI	53716
The Philben	6223 University Avenue	Madison	WI	53705
Towers on State Apartments	502 North Frances Street	Madison	WI	53703
University Crossing	5102 Silvertree Run	Madison	WI	53705
University Row	725 University Row	Madison	WI	53705
Valencia Place	7781 Elmwood Avenue	Middleton	WI	53562
Valor on Washington	1322 East Washington Avenue	Madison	WI	53703
Velo 404	404 Division Street	Madison	WI	53703
Washington Plaza	425 West Washington Ave	Madison	WI	53703
Water Crest Condos	101 Ferchland Drive	Monona	WI	53714

SupraNet Communications, Inc.

8000 Excelsior Drive, Suite 204
Madison, WI 53717-1914

Talk Human to Human NOW!

For Businesses Call:
608.836.0282

For Residential Support Call:
608.237.6152

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