Welcome to SupraNet Internet for The Philben!

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About Your SupraNet Internet

Cheers to local, fast, friendly Internet! Below you’ll find information about how to connect to the Internet in your home and how to contact us if you have any issues.

  • You should have received or will receive communication from us or your landlord with your Internet login information
  • Your Internet uses SupraNet’s redundant high-speed connections directly to multiple Internet backbones for increased reliability
  • Service level guarantee of 99.99% uptime
  • Scroll down to see the Broadband Consumer Label for more information about your Internet service

SupraNet Customer Service

If you have ANY issues or questions about your Internet service, you can call or email us directly. Do not hesitate. We love connecting with you! Calling us is the quickest way to connect, but feel free to email too.

608.237.6152

Connecting and Customizing Your Internet Experience

Connecting to the Internet

First you must purchase a router. We recommend looking for these features.

  • Must have 10/100/1000 WAN port
  • Must have 3+ external antenna for better WiFi signal
  • Must have WiFi 6 (WiFi 6E or 7 is better but not required)
  • Suggested manufacture date no older than 5 years from this year

Connecting a router to an ethernet jack in your apartment involves a brief series of some fairly simple steps. This guide will help you set up your router for a seamless internet connection.

Remember, specific router models may have slightly different setup procedures, so always refer to your router’s manual for detailed instructions.

Here’s a general step-by-step guide to get you started:

Unbox your router and identify its components. Typically, this includes the router itself, a power adapter, an ethernet cable, and possibly an installation guide.

Find the ethernet jack in your apartment. It’s usually located on a wall in living areas or bedrooms. You will need to locate the ethernet jack that says “CAT 6”. If you locate a jack that says “CAT 5E” that is the incorrect jack.

Wall Jack with Cat 6 labeled on top port

a. Take one end of the ethernet cable and plug it into the ethernet jack on the wall.

b. Plug the other end of the ethernet cable into the WAN (Wide Area Network) port on your router. This port is often distinguished by its color or labeled as “WAN,” “Internet,” or has a symbol that resembles the globe.

a. Connect the power adapter to your router and plug it into a power outlet.

b. Switch on the router. Wait for a minute or two for the router to start up. You should see indicator lights turning on, usually one indicating power and another indicating internet connectivity.

You can connect to your router either using a wireless connection or through another ethernet cable.

  • Wireless: Find the default WiFi network name (SSID) and password (often found on a sticker on the router itself) and connect to it using a smartphone, tablet, or computer.
  • Wired: Use another ethernet cable to connect your device’s ethernet port to one of the LAN (Local Area Network) ports on the router.

a. Open a web browser on your connected device.

b. Enter the router’s default IP address in the address bar (commonly 192.168.1.1 or 192.168.0.1; check your router’s manual for the exact address).

c. Log in using the default username and password (often “admin” for both, found on the router or in its manual).

d. If your device is new, follow the setup wizard to configure your network settings. This may include changing your network name (SSID), setting a new password, configuring network encryption, and updating the router’s firmware. For many routers, if you do not complete this step, you will not be able to connect to the Internet.

Now that your router is set up, you can connect your devices to the internet by selecting your network’s name (SSID) from their Wi-Fi list and entering the password you’ve set up.

  • If you encounter any issues, such as no internet access or connection problems, try the following:
    • Check if all cables are securely connected.
    • Ensure the router is powered on and the correct lights are lit or blinking.
    • Restart your router by unplugging it from the power source, waiting for about 30 seconds, and plugging it back in.
    • Contact your internet service provider (ISP) to verify your service status or if you need further assistance with your connection settings.
    • Locate your media panel, usually located in a storage area like a pantry or closet. Verify that all cables are connected and not damaged. Please keep the area clear around the media panel because we may need to access it to assist you.

Media panel in closet Open media panel with coiled wires.

Adding Internet Connection to Another Wall Jack in Your Apartment

If the ethernet jack is not in a place that works best for your situation, we may be able to help move it.

The charge for this service is $99 and will be collected at the time of service.

The best way to get this started is to call us!

608.237.6152

Do you need more speed?

All you have to do is pick up the phone and call us! SupraNet will bill you directly. Have your credit card, address, and unit number ready.

608.237.6152
600 Mbps
Only $25

You may want to upgrade to this speed if:

  • You and your family and friends are simultaneously scrolling or streaming on different devices – *connect up to 11!
  • You’re a gamer looking for streaming in 4K on multiple devices with lower latency
  • You’re working from home and want faster large-file transfers and find yourself freezing in some meetings
1000 Mbps (1 Gig)
Only $40

You may want to upgrade to this speed if:

  • You and your family and friends are each on multiple devices listening to music, scrolling, and watching videos – *connect up to 12!
  • Require top-tier streaming of ultra-HD content with minimal latency
  • You work remotely and need to download/upload large files quickly, perform extensive cloud backups, and desire the highest video conferencing

*Number of devices connected depends on the screen size and resolution

Broadband Consumer Label

We are staying ahead of the curve and being the first to offer Broadband Consumer Labels to transparently display our straightforward pricing for Internet services. The FCC adopted rules for ISPs to use these labels last fall, but they are still working out the details. As the FCC hashes this out with the big companies, we’ll provide you transparency today.

Download the PDF
Broadband Facts Label Image

SupraNet Communications, Inc.

8000 Excelsior Drive, Suite 204
Madison, WI 53717-1914

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608.836.0282

For Residential Support Call:
608.237.6152

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