Why Big Internet Service Providers May Not Be Good Enough for Your Business

Picture this: It’s 3 PM on a Tuesday—peak internet time—and you’re on an important video call, pitching your latest brilliant idea to your most important client. You’re in the zone, absolutely nailing it… until suddenly, your screen freezes like it’s been hit by a polar vortex. You’re stuck mid-sentence, looking like you’re doing your best impression of a Wisconsin winter. Frozen. All thanks to undedicated fiber. 

You don’t want your Internet connection leaving you like a digital ice sculpture, do you? You want fast, reliable Internet that’s as smooth and warm as your morning coffee from Ancora (shout out to one of our awesome customers) and support that doesn’t give you the cold shoulder. Well, you’re in luck! SupraNet’s dedicated fiber is here! We’re not just another big ISP with a million customers and a zillion dollar headquarters miles away. We’re your local provider, right here in Madison, ready to offer Internet service that goes above and beyond the rest.

Let’s break down why choosing local, dedicated fiber is the smarter move for businesses. Spoiler: It involves faster speeds, better service, and supporting your local community.

Dedicated Fiber from SupraNet: Internet That Goes Beyond

PROS

• No competition for bandwidth means high-speed, all the time:
  With SupraNet’s dedicated fiber, you’re not sharing your Internet with the whole neighborhood. This is like having your own personal lane on the Internet highway, free from slowdowns during rush hour. No sharing, no competing, just pure, uninterrupted speed whenever you need it. Your business deserves better than fighting for bandwidth!
• Support from locals who know your name:
  When you choose SupraNet, you’re not just getting Internet—you’re getting neighbors who care. Our support team is right here in Madison, ready to help at a moment’s notice. No more dealing with distant call centers or getting passed around like a hot potato. We know you, we know your business, and we’re here to make sure you’re always connected.
• Equal upload and download speeds:
  Tired of upload speeds that crawl? With SupraNet, your uploads are as fast as your downloads. That means smoother video calls, quicker cloud uploads, and everything else you need to keep your business running like a well-oiled machine. For businesses that rely on real-time communication and data transfers, symmetrical speeds are a game-changer.
• Troubleshooting and solutions from locals who genuinely care:
  Every business is unique, and we get that. That’s why we tailor our services to fit exactly what you need, whether you’re a startup or a big enterprise. We’re not just here to sell you an Internet plan; we’re here to make sure you have the right tools to succeed. And if something goes wrong? We’ve got your back with solutions that are fast, effective, and designed with your needs in mind.
• Supporting the local economy:
  When you choose SupraNet, you’re keeping your dollars in the community. That means more jobs, more innovation, and a stronger Madison. Supporting local isn’t just good for your business—it’s good for everyone. So why not make a choice that benefits you and your neighbors?

CONS

• Availability:
  We’re expanding, but there are some areas where our dedicated fiber isn’t available. If you’re outside our coverage zone, don’t worry—we’ll assess the situation to see if we can get fiber to you, and if not, we’ll help you find the best alternative with our Integrated Tech Solutions partners at no additional cost for you! We’re committed to finding the right fit for you, no matter what.
• A larger investment:
  Sure, dedicated fiber isn’t the cheapest option on the market. But think of it this way: you’re investing in quality, reliability, and white glove service. Imagine the peace of mind you get from a stable connection and a local team that’s always ready to help. And let’s be honest, you get what you pay for. You’ll notice the difference when you choose to pay less. Is the stability of your business worth it.

Fiber from Large ISPs: The Mainstream Option

PROS

• Cost-effective:
  Undedicated fiber from a big ISP might be more affordable upfront. It’s like sharing a pizza—cheaper, but you might end up with a smaller slice. If your budget is tight, this could be a reasonable option. Just remember, you’re also sharing your connection with everyone else, so don’t be surprised if your speeds slow down during peak times.
• Wide availability:
  Big ISPs cover a lot of ground, so if you’re in a more remote area, they might be one of the few options available. It’s the convenience of a chain store—everywhere you go, there they are. But remember, SupraNet is here to help you navigate these waters. Even if you have to go with a larger ISP, we can negotiate on your behalf and find a plan that fits your needs.
• Opportunity to bundle services:
  National ISPs love their bundles. Internet, phone, TV, mobile—they’ve got it all. If you like having everything on one bill, this might be appealing. But SupraNet’s Integrated Tech Solutions can often match or beat those prices, so you get the benefits of bundling without the big ISP experience.

CONS

• Competition for bandwidth:
  Sharing isn’t always caring—especially when it comes to Internet speeds. With undedicated fiber, you’re sharing your connection with your neighbors, which means speeds can dip when everyone’s online. It’s like trying to drive on a packed freeway during rush hour. You’re not getting where you need to go anytime soon.
• Asymmetrical speeds:
  Many big ISPs offer faster download speeds than upload speeds. That might be fine for binge-watching your favorite shows, but for businesses that need to upload large files or host online meetings, it can leave you hanging like a kitten on a motivational poster.
• Impersonal support:
  With a large ISP, support can feel like a bad well, a large ISP. Long wait times, repeating your issue over and over to different reps, and still not getting the help you need. It’s the difference between having a personal concierge and getting stuck in a customer service loop. You don’t have time for that!
• Inflexible options that don’t fit your needs:
  Big ISPs often have cookie-cutter packages with little room for customization. If your business has specific needs, you might find yourself paying for extras you don’t need or missing out on features you do.
• Your money leaving the community:
  When you choose a national provider, much of your money goes to distant corporate headquarters instead of staying in the local economy. It’s like shopping at a big-box store instead of your neighborhood shop—the convenience might be there, but the community impact is minimal.

The Local Internet Service Provider Advantage

When it comes down to it, choosing between dedicated fiber from SupraNet and undedicated fiber from a big ISP is about what’s best for your business. If you value fast, reliable Internet, personalized service, and investing in your community, SupraNet is the clear winner. Sure, it might cost a bit more upfront, but the benefits of a stable connection and a team that’s right here when you need them are worth every penny.

On the other hand, if you’re looking for a more budget-friendly option or are in a location with limited choices, a big ISP might be the way to go. Just be prepared for potential speed bumps and less-than-stellar support.

At SupraNet, we’re more than just an Internet provider—we’re your neighbors, your partners, and your biggest fans. Let’s work together to find the best solution for your business and build a stronger, more connected community. Ready to make the switch? Contact SupraNet today, and let’s chat about how we can help your business thrive with our dedicated fiber solutions.